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Shipping Policy


SHIPPING CHARGES FOR FedEx, UPS, or USPS

Merchandise Weight/Price Shipping Method Cost
0-10lbs Standard Ground $7
10-100lbs Standard Ground FREE
0-50lbs 3 Business Day (Stock Items Only) $8 + $.50/lb
0-50lbs 2 Business Day (Stock Items Only) $20 + $.75/lb
0-50lbs Next Business Day (Stock Items Only) $35 + $1/lb

SHIPPING CHARGES FOR FREIGHT

Merchandise Weight/Price Shipping Method Cost
100lbs+ Freight With Curbside Delivery FREE
100lbs-150lbs Freight With Front Door or Garage Delivery $120
150lbs-200lbs Freight With Front Door or Garage Delivery $95
200lbs-300lbs Freight With Front Door or Garage Delivery $45
300lbs+ Freight With Front Door or Garage Delivery FREE
$500-$1000 (excluding countertops) White Glove Delivery (Assembly in Room of Choice) $95
$1000-$1500 (excluding countertops) White Glove Delivery (Assembly in Room of Choice) $45
$1500+ (excluding countertops) White Glove Delivery (Assembly in Room of Choice) FREE

SHIPPING TRANSIT TIME

Type of Shipping If You Place Your Order... It Should Arrive In...
Standard Ground Any Day - Any Time Lead Time* + 4-8 Business** Days
3 Business Day Before 2pm Eastern Time Lead Time + 3 Business Days
2 Business Day Before 2pm Eastern Time Lead Time + 2 Business Days
Next Business Day Before 2pm Eastern Time Lead Time + 1 Business Days
Freight With Front Door or Garage Delivery Any Day - Any Time Lead Time + 3-5 Business Days
Freight With Inside Delivery & Assembly in Room of Choice Any Day - Any Time Lead Time + 4-8 Business Days


SHIPPING CHARGES FOR FedEx, UPS, or USPS

Merchandise Weight/Price Shipping Method Cost
0-10lbs Standard Ground $15
10-100lbs Standard Ground $30
0-50lbs 3 Business Day (Stock Items Only) $25 + $2/lb
0-50lbs 2 Business Day (Stock Items Only) $35 + $3/lb

SHIPPING CHARGES FOR FREIGHT

Merchandise Weight/Price Shipping Method Cost
100lbs-175lbs Freight With Curbside Delivery Calculated in Shopping Cart ($145 Max)
175lbs+ Freight With Curbside Delivery FREE
100lbs-175lbs Freight With Front Door or Garage Delivery Calculated in Shopping Cart ($425 Max)
175lbs+ Freight With Front Door or Garage Delivery $280

SHIPPING TRANSIT TIME

Type of Shipping If You Place Your Order... It Should Arrive In...
Standard Ground Any Day - Any Time Lead Time* + 6-10 Business** Days
3 Business Day Before 2pm Eastern Time Lead Time + 3 Business Days
2 Business Day Before 2pm Eastern Time Lead Time + 2 Business Days
Freight With Curbside Delivery Any Day - Any Time Lead Time + 5-7 Business Days
Freight With Front Door or Garage Delivery Any Day - Any Time Lead Time + 7-10 Business Days

* Lead Time is the time it takes for an order to be processed or manufactured. Lead time is displayed on individual product pages and can vary from "In Stock" (no lead time at all) to several weeks before the item will ship.

**Business Days exclude weekends and holidays

TRACKING YOUR ORDER

If you would like to track your order you can log into your Florence Adams account, click on "My Orders" and then the tracking number, or follow the tracking link included in your shipping confirmation email.

ALASKA, HAWAII AND INTERNATIONAL ORDERS

We accept orders shipping to Alaska, Hawaii and some international destinations. Please call 1-888-977-3110 for shipping options. You may be subject to import duties and taxes, assessed once the package reaches your country. These charges for customs clearance are your responsibility. Given the wide variance in worldwide customs policies, we cannot predict or in any way control what these charges might be. If you would like to know what duties and taxes may be charged, please contact your local customs office for additional information.

WHITE GLOVE DELIVERY

Florence Adams will set up premium white glove delivery with a reputable third party logistics company. The manufacturer will ship your order directly to that company, who will then call you to schedule delivery. They will assemble the item in the room of your choice, then take away any packaging. In the event that there is a warranty issue or defect with your order upon receipt, the manufacturer will replace the item. Once the replacement is shipped, Florence Adams is not responsible for white glove re-delivery charges.

DAMAGE IN TRANSIT

All orders must be inspected upon delivery. In the rare event that yours arrives with freight damage, refuse the delivery, and notify Florence Adams as soon as possible. If you discover the damage after the carrier has gone, keep all packaging, and notify us within two days, as we have limited time to file a freight claim.