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About Florence Adams

Return Policy

Please accept our apologies for any inconvenience you may have experienced in your purchase at Florence Adams. We want you to be completely happy with any product you receive from us. If you are unsatisfied in any way, please complete the form below or give us a call within thirty days of receipt and we will cheerfully exchange the item or refund the purchase price. Please read carefully the points below.

A Few Key Points

1. Shipping Cost - We do not refund the cost of shipping. If you pay for shipping, we will not refund shipping cost. If your purchase qualified for free shipping, we will decrease your refund by exactly what it cost us to ship to you and no more. We ultimately want you to be happy with your experience at Florence Adams, so we will do everything possible to avoid penalizing you for returning a product. 

2. Restocking – John Boos returns will be subject to a 10% manufacturer’s restocking fee.

3. Cancellation - John Boos orders may be cancelled within 48 hours of purchase for a full refund. After 48 hours you will be subject to a 10% restocking fee. If your order has already shipped, shipping charges will also apply as stated above.

4. Return Authorization - All returns need a Return Authorization Number. Once we hear from you via the form below or by phone, we will issue your authorization, and give you additional instructions for your return. 

5 Packing Your Return - Please pack returns in their original packaging. We cannot be liable for any breakage due to poor packing on the return trip. Some tips to keep in mind: when you are packing an item for return, ensure that every space in the box is tightly packed so the item has no room to move at all, and make sure that there is at least two inches of packing material between the item and any side of the box. Crumpled newspaper works well for this.

Thank You!

Thank you so much for shopping with Florence Adams. We would be happy to send you a replacement for your return, and hope to be able to serve you in the future.

* denotes required field

What's your 4 digit Florence Adams Order number?*
What's your full name?*
Current Contact Information*
Email Adress
Phone Number
How do you want us to contact you with return information?*
Why are you returning the product? (No worries, we just need to know where to have you send it.)*
What is the product's condition? (Once again, we only ask so that we know where to have you send it.)*
Please make any additional comments you would like.
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